Thirty nights. No questions.

You have 30 nights from the day your pillow arrives to decide if it belongs in your bed. There's no minimum number of nights to sleep on it, no hoops to jump through, and no restocking fee.

Within 30 nights of delivery:

1. Write to sales@essentialspillow.com with your order number.
2. We email you a prepaid return shipping label within one business day.
3. Pack the pillow in its original box (or any clean box) and drop it off.
4. Refund issued to your original payment method within 5 business days of receipt.

We refund the full purchase price including any sales tax. Original shipping charges (if any) are also refunded for a defective product. Refunds typically appear on your statement within 5–10 business days depending on your bank.

For hygiene reasons we do not resell returned pillows. Returned items are professionally cleaned and either donated to shelters or responsibly recycled. We pay the cost of this stewardship ourselves — it's the right thing to do.

If your pillow arrives damaged or develops a defect within the first year, contact us immediately at sales@essentialspillow.com with a photograph. We'll send a replacement at no charge, or issue a full refund — your choice. No return shipment is required for defective items.

We cannot accept returns:

• After 30 nights from the date of delivery
• For products that have been visibly damaged through misuse
• For pillows that have been laundered with non-recommended methods
• For international orders outside our standard service area (contact us)

If you completed our health screening at purchase and your health status has changed (e.g. you've since received an implanted medical device), please discontinue use and contact us. We will accept a return outside the 30-night window for any newly contraindicated condition with a brief physician's note.

Questions about a return? sales@essentialspillow.com — we answer within one business day.